Privacy Policy

Effective Date: August 3, 2026

At Aero Connect Nepal, your privacy matters to us. We believe transparency is just as important as providing a safe and memorable helicopter experience. This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we retain it, and the choices you have regarding your personal information.

1. Information We Collect

We only collect information that is necessary to provide our services, comply with aviation regulations, and complete your helicopter booking.

Depending on your booking or enquiry, we may collect:

• Full name
• Email address
• Phone number
• Nationality
• Passport information (where required)
• Passenger weight (required for helicopter load calculations)
• Hotel information for pickup arrangements
• Emergency contact details when required
• Travel dates
• Package preferences
• Information submitted through contact forms
• Newsletter subscription details

We do not collect unnecessary personal information beyond what is required to operate your booking safely and efficiently.

2. Why We Collect Your Information

Your information is collected solely to:

• Process your helicopter booking.
• Coordinate with licensed helicopter operators.
• Meet Civil Aviation Authority of Nepal (CAAN) operational requirements.
• Arrange hotel pickup and drop-off services where applicable.
• Communicate important booking updates.
• Respond to enquiries.
• Provide customer support.
• Maintain legally required financial and booking records.
• Improve our website and customer experience.

We do not collect your information for unrelated marketing purposes, nor do we gather more information than necessary.

3. Cookies & Website Analytics

We use cookies to improve your browsing experience and understand how visitors interact with our website.

We currently use or plan to use analytics services such as:

• Umami Analytics
• Google Analytics

These tools help us understand website performance, visitor behaviour, and overall usability. They are used to improve our website—not to personally identify you.

You may disable cookies through your browser settings at any time. Please note that certain website features may not function as intended if cookies are disabled.

4. When We Share Your Information

We never sell, rent, or trade your personal information.

We only share information when it is necessary to complete your booking or required by law.

Your information may be shared with:

• Licensed helicopter operators responsible for your flight.
• Government or aviation authorities where legally required.
• Internal members of our sales and operations teams responsible for managing your booking.

Information is shared only to the extent necessary for your travel arrangements.

5. Payment Information

We do not store your debit card, credit card, CVV, online banking credentials, or complete payment details on our servers.

Payments are processed through secure payment providers.

For accounting, taxation, and legal compliance, we retain only limited transaction records such as:

• Transaction reference number
• Payment date
• Customer name
• Amount paid

These records are maintained solely for bookkeeping, auditing, and financial reporting purposes.

6. Data Retention

We retain customer information digitally for up to one year.

This allows us to:

• Provide customer support.
• Process refunds when applicable.
• Complete financial reporting.
• Meet legal accounting obligations.

After this period, identifiable customer information is securely removed from our active digital systems. Financial records required by law may be retained in accounting records as required by applicable regulations.

7. Data Security

Protecting your information is one of our highest priorities.

We use secure website connections (HTTPS), controlled staff access, and operational procedures designed to protect your personal information.

Because we do not retain complete payment card information, the risk associated with payment data exposure is significantly reduced.

While no online system can guarantee absolute security, we continually work to protect your information using industry-standard practices.

8. Your Privacy Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal data where legally permitted.
• Ask questions about how your information is used.

Requests can be made by contacting us using the information provided below.

9. Marketing Communications

We respect your inbox.

Marketing emails are only sent to customers who have voluntarily subscribed to our newsletter or explicitly requested promotional updates.

Every marketing email includes an unsubscribe option, allowing you to opt out at any time.

We do not add customers to marketing lists without their consent.

10. Third-Party Services

Our website may use or link to third-party services including payment gateways, mapping services, analytics providers, social media platforms, and communication services such as WhatsApp.

These providers operate under their own privacy policies and may collect information independently. Aero Connect Nepal is not responsible for how third-party platforms collect or process your data.

11. Updates to This Policy

We do not expect this Privacy Policy to change frequently. However, if legal requirements, aviation regulations, or privacy laws change, we may update this policy to remain compliant.

Any significant updates will be published on this page together with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

Email: info@aeroconnectnepal.com

We are committed to answering your questions openly and transparently.

Our Commitment

Transparency is one of our core values. We collect only the information necessary to provide safe helicopter operations, comply with applicable aviation and legal requirements, and deliver the best possible experience for our customers. We never sell your personal information, and we will always strive to handle your data with the same level of care and professionalism that we apply to every flight we arrange.