At Aero Connect Nepal, we believe every traveler deserves complete transparency before making a booking. We aim to provide clear information, fair policies, and responsive customer support so you always know what to expect before, during, and after your helicopter experience.
All bookings are subject to aircraft availability, weather conditions, operational approval, and aviation regulations in Nepal. Your reservation is confirmed once payment has been received and confirmation has been issued by our team.
We work closely with licensed helicopter operators across Nepal to provide reliable flight scheduling while maintaining the highest operational standards.
We proudly offer one of the most transparent refund policies in Nepal's helicopter tourism industry.
If your flight cannot be operated due to weather conditions, operational restrictions, aviation authority decisions, or circumstances beyond your control, you are eligible for a 100% refund of the amount paid to Aero Connect Nepal.
Approved refunds are generally processed within 3–5 business days. Depending on your bank, card issuer, or payment provider, the final credit may appear later.
To remain transparent with our customers, please note that payment gateway fees, bank processing fees, international transfer charges, foreign exchange fees, and card processing costs are charged directly by financial institutions and are not retained by Aero Connect Nepal.
These charges generally range between 3% and 5% of the transaction value and may reach 10% in certain cases depending on your payment provider, card type, country, or currency. As these fees are outside our control and are non-refundable to us, they cannot be reimbursed.
We believe it is important to communicate this clearly before booking so there are no hidden surprises later.
Once a helicopter tour has been successfully completed, refunds cannot be issued simply because of personal preference, change of mind, or dissatisfaction with factors outside our control. However, we encourage every guest to share their experience with us, and we will always work towards a fair resolution whenever possible.
Helicopter operations in Nepal are heavily dependent on mountain weather and aviation safety regulations. Flights may be delayed, rescheduled, or cancelled if pilots or aviation authorities determine that flying conditions are unsafe.
Safety will always take priority over schedule.
If a flight cannot proceed due to weather or operational restrictions, our team will first attempt to reschedule your flight. If rescheduling is not possible, the refund policy outlined above will apply.
All banking fees, payment gateway charges, wire transfer fees, international transaction fees, foreign exchange costs, and card processing fees are determined by your financial institution.
Aero Connect Nepal has no control over these charges and does not receive them as revenue. We therefore cannot reimburse these third-party banking costs during a refund.
If you are unsure about possible charges, we recommend checking with your bank before making payment.
We offer hotel pickup and drop-off services for the convenience of our guests whenever applicable.
Transportation pricing generally ranges between USD 50 and USD 100, depending on your hotel location, travel distance, vehicle requirements, group size, and the helicopter package selected.
This service typically includes transportation:
Some packages already include transportation. Where transportation is included, it will be clearly mentioned in the package details. If it is not specifically listed, transportation should be considered an optional additional service.
Every package includes only the services specifically listed on its respective page or quotation.
Unless explicitly stated, the following are generally not included:
Certain helicopter packages include breakfast at destinations such as Hotel Everest View or other specified locations. Whenever meals are included, they will always be clearly mentioned within the package description.
We never assume inclusions. If something is included, we will clearly state it.
We take every customer concern seriously.
If you ever feel that you have been treated unfairly, experienced poor communication, or received service below your expectations, we encourage you to contact us immediately.
Every complaint is reviewed individually, and we will always work towards a reasonable and fair solution. Depending on the situation, this may include additional assistance, clarification, operational review, future travel credit, or other appropriate remedies.
While completed helicopter tours are generally not eligible for refunds, our commitment to customer service continues even after your journey ends.
Safety is our highest priority.
We work with licensed helicopter operators that operate under the regulations and operational requirements established by Nepal's Civil Aviation Authority.
Every flight is subject to operational approval by the pilot in command. Flight decisions regarding weather, visibility, aircraft loading, passenger safety, or route changes are final and cannot be overridden by passengers or booking agents.
We fully support these decisions because protecting our passengers will always come before maintaining a schedule.
Prices, itineraries, transportation arrangements, package inclusions, and operational procedures may change due to aviation regulations, weather conditions, fuel prices, government requirements, or operational needs.
Any significant changes affecting your booking will always be communicated as early as reasonably possible.
Our Commitment to Transparency
We believe trust is built through honesty, not hidden conditions. Our goal is to provide clear information, fair policies, responsive communication, and a safe helicopter experience from your first inquiry until the completion of your journey. If you ever have questions before booking, our team will always be happy to explain every detail so you can make an informed decision with confidence.
